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Your Privacy Matters to Us

When you open an account with viva89 and deposit via DANA, OVO, GoPay or QRIS, we collect information to keep your account secure and your withdrawals smooth.

Data encrypted on transferYour account, your controlClear contact channels
viva89 Your Privacy Matters to Us
PRIVACY QUESTIONS

How to Contact Us About Your Data

We answer data requests through our support team during business hours. Reach out via email, live chat or phone to ask about your information, request a copy of your data, or ask us to delete your account. Our team in Jakarta processes these requests within 14 days.

Team online

Live Chat

Ask about your data privacy rights in real time. Our chat team responds during lobby hours, seven days a week. They can walk you through your options and start a formal request if you need one.

Email Support

Send a data request or privacy question to our dedicated support inbox. We aim to reply within 24 hours on weekdays and acknowledge all requests in writing, confirming your identity before releasing any information.

Account Settings

Update your email, phone number and contact preferences directly in your account dashboard. You control which notifications we send and can disable marketing emails anytime without affecting your ability to play or withdraw.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

Your account password is hashed with encryption so we never store it in plain text. Deposits via DANA, OVO, GoPay and QRIS connect through secure payment gateways that isolate your bank details…

Account Encryption

Your login credentials and account balance are protected with industry-standard encryption. When you change your password or reset your account, we verify your identity through your registered email or phone before making any changes.

Payment Data Separation

Your DANA, OVO, GoPay and QRIS details never touch our main database. Payment processors handle those directly, and we store only transaction confirmations. Your bank details stay with your bank or payment provider.

Cookie and Tracking Policy

We use cookies to remember your login session and preferred language so you do not have to re-enter them each time. Analytics cookies help us see which games are accessed most and where the lobby is slow, so we can improve your experience.

Data Retention Rules

We keep account records and transaction history for seven years to comply with anti-money-laundering regulations. After you close your account, we delete personal details like your address and phone within 30 days, except where law requires longer storage.

Your Rights Over Your Data

You can request a copy of all data we hold about you, ask us to correct errors, or ask us to delete your account and associated information. Contact our support team with your request and proof of identity, and we will respond within 14 days.

Third-Party Data Sharing

We do not sell your data to advertisers or marketing firms. We share information only with payment processors, fraud-prevention services, and legal authorities where local law permits. You will never receive unsolicited marketing from third parties because of viva89.

Privacy Policy Questions

Real questions from players about how viva89 handles personal information.

No. Your account name must match your identity documents so we can verify withdrawals and prevent fraud. When you request a payout via DANA, OVO, GoPay or QRIS, our system checks your name against the registered account. This protects you from unauthorized access and helps us comply with anti-money-laundering rules.

Personal details like your phone number and address are deleted within 30 days of account closure. We keep transaction records and account history for seven years for compliance and dispute resolution. If you request permanent deletion, we remove your account sooner where local law permits, but we may retain anonymized data for security and fraud-prevention purposes.

No. We do not share your login details, payment information or account history with other operators. We may exchange fraud data with payment processors and licensed security partners to prevent abuse. Your information stays within viva89 unless a court order or Indonesian authority requests it where local law permits.

Payment providers handle your bank details directly through encrypted channels. We never receive or store your card numbers or PIN. We see only a transaction reference and confirmation from your payment provider. All transfers are protected by your bank's security, plus our anti-fraud checks monitor every deposit for unusual patterns.

You can disable non-essential cookies in your browser settings, though session cookies are needed to keep you logged in. We use analytics cookies to improve game performance and lobby speed, not to track you across the internet. Your browser settings give you full control over which cookies viva89 can set on your device.

Contact our support team immediately via live chat or email. We will secure your account, review your login history and transaction log, and help you change your password. If unauthorized payments occurred, we work with your bank and payment provider to investigate and recover funds where possible.

We design our privacy practices to respect where local law permits, including data protection and anti-money-laundering rules. We cooperate with Indonesian authorities on legitimate requests. Our policy is applied consistently to all players. For specific questions about legal compliance, contact our support team and we will answer in detail.